Cancellations notified more than 28 days prior to arrival date are entitled to a full refund of any amount paid.
Within 14 days prior to arrival 50% loss of the full tariff.
Within 7 days prior to arrival: 100% loss of the full tariff.
If you do not arrive and/or stay for the entire number of nights booked no refund will be given.
* We highly recommend the purchase of travel insurance to cover unexpected situations requiring cancellation of bookings.
TERMS OF PAYMENT
Deposit: To secure a booking, a deposit payment of a one night stay is required.
By paying a deposit you have read and agree to our terms and conditions.
The remaining balance is due 28 days prior to arrival date.
Failure to pay by the due date may result in cancellation of your booking.
A refundable bond of $1200 (one night rate) is required on the same date as final payment.
The refundable bond will be returned within 72 hours should the condition of the property be deemed satisfactory.
Bookings made within 28 days of arrival will be required to pay in full at time of booking.
Payments can be made online. We accept Visa, Master Card, Amex.
Public Health Authorities have advised that the best prevention of avoiding COVID-19 is via comprehensive cleaning, personal hygiene and social distancing.
Taking this into account, we are leaving 24 hrs between reservations as well as following the recommended cleaning guidelines. In order to adhere to these guidelines we've included a cleaning fee to cover adequate time, products + laundering.
We cannot guarantee a COVID-19 free space, however we are taking all precautions and keeping in touch with recent guests to ensure they have not been exposed to Covid-19 before, during or after their stay at Altamira Retreat.